Last updated: 17/07/2026

These Terms and Conditions (“Terms”) govern your use of the careseal.com.au website (the “Website”) and any services provided by Care Seal (“we”, “us”, “our”). By using the Website or engaging our services, you agree to these Terms.

If you do not agree to these Terms, please do not use the Website or our services.

1. About Us

Care Seal Zenith Centre, 821 Pacific Hwy, Chatswood NSW 2067 Phone: 0404 151 151 Email: in**@**********om.au

We provide shower leak repair, regrouting, waterproofing, resurfacing, and related caulking/sealing services to residential and commercial customers in the Sydney area.

2. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

Use the Website in any way that could damage, disable, or impair it
Attempt to gain unauthorised access to the Website or its systems
Submit false, misleading, or fraudulent information through our contact/quote form
Use content from the Website (text, images, branding) without our permission

All content on the Website — including text, images, logos, and design — is owned by or licensed to Care Seal and is protected by copyright and other intellectual property laws, unless otherwise stated.

3. Quotes and Estimates

Quotes provided through the Website, over the phone, or in person are estimates based on the information and/or photos you provide, or on an in-person inspection.
Quotes are valid for [30] days unless otherwise stated, and may change if the scope of work changes once our technician inspects the site in person (e.g. hidden damage discovered once work begins).
A quote is not a guarantee of the final price unless expressly confirmed in writing as a fixed quote.
We do not charge for unnecessary work, in line with our advertised pricing approach — any change to scope will be discussed and agreed with you before work proceeds.

4. Bookings, Access, and Cancellations

By booking a service, you confirm you have the authority to permit the work (e.g. as the property owner, tenant with landlord permission, or authorised representative).
You agree to provide safe and reasonable access to the work area at the agreed time.
If you need to cancel or reschedule, please notify us as early as possible. [Insert your actual cancellation/rescheduling policy here — e.g. any cancellation fee for late notice.]
We reserve the right to reschedule appointments due to circumstances outside our control (e.g. weather, for outdoor/balcony work, or staff illness), and will notify you as soon as possible.

5. Payment

Payment terms will be confirmed at the time of quoting or booking. [Insert your actual payment terms — e.g. payment on completion, deposit required, accepted payment methods.]
Prices displayed on the Website (e.g. “From $285”, “From $125/m²”) are starting prices and the final price depends on the scope and condition of the work, as confirmed in your quote.

6. Workmanship Guarantee

We offer a workmanship guarantee of up to 5-7 years on eligible work, as specified at the time of your quote or invoice. Guarantee terms, coverage, and any conditions (e.g. proper maintenance, no third-party interference with the work) will be provided in writing with your invoice or job completion documentation.
This guarantee covers defects in our workmanship. It does not cover damage caused by misuse, normal wear and tear, structural movement unrelated to our work, or work carried out by other parties after our job is complete.
Nothing in this guarantee limits or excludes your rights under the Australian Consumer Law (see Section 9 below).

7. Photos and Content You Submit

If you upload photos or provide details through our contact form, you agree that:

You have the right to share these photos with us (e.g. they are of your own property)
We may use this information internally to assess your job and provide a quote
We may, with your separate consent, use before/after photos of completed work for marketing purposes (we will ask you directly before doing this)

8. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential loss arising from your use of the Website or our services.
Our total liability for any claim relating to our services is limited to the value of the service provided, except where such limitation is not permitted by law (including under the Australian Consumer Law).
We are not responsible for pre-existing damage, structural issues, or defects not caused by our work.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under Australian Consumer Law, including the right to a remedy for a failure to meet a consumer guarantee.

10. Website Disclaimer

Please also see our separate [Disclaimer] page, which covers the accuracy and general nature of the content published on this Website.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Website or our services after changes are posted means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising from these Terms or our services.

13. Contact Us

Care Seal Zenith Centre, 821 Pacific Hwy, Chatswood NSW 2067 Phone: 0404 151 151 Email:in**@**********om.au