Last updated: 17/07/2026
Care Seal (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit careseal.com.au (the “Website”) or engage our services.
We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Who We Are
Care Seal Zenith Centre, 821 Pacific Hwy, Chatswood NSW 2067 Phone:0404 151 151 Email: in**@**********om.au
2. Personal Information We Collect
We collect personal information in the following ways:
When you submit our contact/quote form, we collect:
- Your name
- Email address
- Phone number
- Photos you choose to upload (e.g. of the area needing repair)
- Any details you include in your message
- The service you select
When you call or email us directly, we collect your name, contact details, and any information you provide about your job or property.
Automatically, when you browse the Website, we (and our service providers) may collect:
- IP address
- Browser and device type
- Pages visited and time spent on the site
- Referring website
- General location (city/region level, inferred from IP address)
We do not knowingly collect sensitive information (such as health information) unless you voluntarily provide it in your message, and we do not collect payment details through this Website.
3. How We Collect Information
We collect personal information:
- Directly from you, when you fill out our contact form, call us, or email us
- Automatically, through cookies and tracking technologies (see Section 6)
- From third-party tools we use to operate and market this Website (see Section 5)
4. Why We Collect and Use Your Information
We use your personal information to:
- Respond to your enquiry and provide a quote
- Schedule and carry out the services you request
- Communicate with you about your job (before, during, and after)
- Send follow-up communications, such as asking for a review
- Improve our Website and services
- Understand how visitors use our Website, so we can improve it
- Measure and improve the performance of our advertising (including Google Ads)
- Protect our Website and advertising from fraud and misuse (see ClickCease, below)
- Comply with our legal obligations
We will not use your personal information for a purpose other than what it was collected for, unless you’d reasonably expect it or the law requires/permits it.
5. Third Parties We Share Information With
We do not sell your personal information. We share limited information with the following categories of service providers, only as needed to run our business and Website:
| Service | Purpose | Data involved |
|---|---|---|
| Google Tag Manager / Google Analytics / Google Ads | Website analytics and measuring ad performance | Browsing behaviour, device/browser info, approximate location |
| ClickCease | Detecting and blocking fraudulent clicks on our Google Ads | IP address, click behaviour |
| Email/phone providers | Responding to your enquiry | Name, email, phone, message content |
| Trade staff/technicians (internal) | Carrying out your job | Name, address, phone, job details, photos you provide |
| Facebook, Instagram, LinkedIn | Only if you interact with our social pages via links on this site | Handled under those platforms’ own privacy policies |
Some of these providers may process data outside Australia (e.g. Google’s servers are located internationally). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
6. Cookies and Tracking
Our Website uses cookies and similar technologies (via Google Tag Manager and related tools) to:
- Remember how you interact with the site
- Measure traffic and ad campaign performance
- Show you relevant ads on other websites (remarketing), if applicable
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the Website function, but you can still contact us by phone or email.
7. How We Store and Protect Your Information
We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes restricting access to personal information to staff who need it to do their job.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. financial record-keeping obligations).
8. Access, Correction, and Complaints
You have the right to:
- Ask what personal information we hold about you
- Request corrections to inaccurate or outdated information
- Ask us to delete information we no longer need to keep
- Make a complaint if you believe we’ve mishandled your personal information
To do any of the above, contact us at in**@**********om.au or 0404 151 151.
We will respond within a reasonable timeframe. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Children’s Privacy
Our Website and services are directed at adults seeking home repair/waterproofing services. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last updated” date at the top will indicate when changes were made. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information:
Care Seal Zenith Centre, 821 Pacific Hwy, Chatswood NSW 2067 Phone: 0404 151 151 Email: in**@**********om.au